FAQ for Natively Academy Language Learning Tools Read our Frequently Asked Questions to find out more about how
to use our products. If you have further questions you may Contact us and we will get back to you as quickly as possible.

Questions

Language Learning Course

What are the system requirements for the program?
I am trying to install, but I find it doesn't work.
Nothing happens when I put the disc in the CD-ROM drive.
What do I do if I get the message, "System error 18, 3 can't Play sound"?
Why can't I play my recorded voice back?
I have a problem running the CD Level 3 TV- quiz.
Why do I get an error message "Can't read file"/"Can't open file"?
I can't record my own voice.
I have problems with playback using Win.95 or 98.
MCI error and I'm running Windows XP SP1
MCI error and I'm running Windows XP SP2
MCI error running Windows system other than XP SP1

Natively Writer & Translator

How to install and activate the Natively Writer
How to install and activate the Natively Translator
My F2 button does not work. What should I do?
Can I use Natively Writer with the new Windows 7?
Can I use Natively Writer if I dont have an internet connection?
How do I use Natively Writer?
How do I use the Natively Writer dictionary?
What are the minimum requirements my computer needs to have so I can install Natively Writer?



Answers

What are the system requirements for the program?


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I am trying to install, but I find it doesn't work.
Try using Autorun instead of installing.
Due to piracy prevention it is not possible to install our software onto your hard drive (unless you have a network licence
agreement). All our products are to be run directly from the CD-ROM drive.
Simply switch on the computer and, when Windows has finished loading, put the CD in the drive - from then on just
follow the on-screen instructions.

Most PCs have Autorun activated - if not, you can activate it by following these steps:

Step 1 - Go to the Control Panels and double click on the 'System' file.

Step 2 - Click the 'Device Manager' tab and find the CD/DVD drive.

Step 3 - Expand it by clicking the '+'.

Step 4 - Highlight the brand name of the CD and click on Properties.

Step 5 - Click the 'Settings' tab and make sure there is a checkbox on the 'Auto insert notification'.

Step 6 - Re-start the PC.

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Nothing happens when I put the disc in the CD-ROM drive.
Due to piracy prevention it is not possible to install our software onto your hard drive (unless you have a network licence
agreement). All our products are to be run directly from the CD-ROM drive.
Simply switch on the computer and, when Windows has finished loading, put the CD in the drive - from then on just
follow the on-screen instructions.

Most PCs have Autorun activated - if not, you can activate it by following these steps:

Step 1 - Go to the Control Panels and double click on the 'System' file.

Step 2 - Click the 'Device Manager' tab and find the CD/DVD drive.

Step 3 - Expand it by clicking the '+'.

Step 4 - Highlight the brand name of the CD and click on Properties.

Step 5 - Click the 'Settings' tab and make sure there is a checkbox on the 'Auto insert notification'.

Step 6 - Re-start the PC.

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What do I do if I get the message, "System error 18, 3 can't Play sound"?
It is essential to run the most up to date version of your sound card drivers. First of all upgrade them by downloading the
latest version from the manufacturer's web site. Then re-start your computer.

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Why can't I play my recorded voice back?
It is essential to run the most up to date version of your sound card drivers. First of all upgrade them by downloading the
latest version from the manufacturer's web site. Then re-start your computer.

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I have a problem running the CD Level 3 TV- quiz.
Many PCs have an automatic default to "show video full screen" so you need to change this setting. Go into control
panels, look for multi media settings and select video control. Make sure it says "show video in window". Your disc
should now work satisfactorily.

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Why do I get an error message "Can't read file"/"Can't open file"?

"Can't read file"
This means that your computer is unable to read the disc for some reason:

- EITHER -
the disc is scratched or corrupted in some way - look on the shiny side and see if you can see any scratches.

- OR -
the disc is dirty - look for finger prints or smudges - you can clean these by wiping with a soft, dry tissue
or cloth.

- OR -
your drive is malfunctioning - sometimes this can be resolved by using a lens cleaning kit such as those
available from shops for Audio CD players. If your disc is scratched, return it to Natively Academy and we will
replace it free of charge. Note: If you experience this error on multiple discs, it is likely that the problem is with
the drive itself.


"Can't open file":
For customers running an upgraded version of Talk Now who experience a "bug report" showing an exception message
containing "Cannot open file" or "Can't find file" or similar, we believe this to be a problem with the video file which, for
some reason, hasn't copied correctly. This must be deleted before you can run the program. Here's how to do it if your
operating system is Windows XP, 2000, or ME - First of all you need to check that the Application Data Folder on your
machine is shown because in some cases it is hidden.

You can check this by using the following procedure:

Part 1
Step 1 - Go to Start

Step 2 - Settings

Step 3 - Control Panel

Step 4 - Double click on Folder Options

Step 5 - Tab Select View

Step 6 - Hidden Files & Folders - select Show Hidden Files & Folders

Step 7 - Press Apply button

Step 8 - Press OK

Part 2
Step 1 - Now go into My Computer

Step 2 - Go into Default drive (this may be C: or D:)

Step 3 - Go into Documents and Settings

Step 4 - Administrative Folder (this will be whatever you have called your computer)

Step 5 - Double click on Administrator

Step 6 - Double click Application Data

Step 7 - Go into the EuroTalk folder

Step 8 - Click on Talk Now+

Step 9 - Within Talk Now+ there is a folder called Video.txt

Step 10 - Highlight Video.txt and delete this folder

Step 11 - Now insert your Talk Now+ disc and this should autorun.

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I can't record my own voice.
There are several ways to adjust the volume of your computer, but it's essential that you enable
Automatic Gain Control (AGC).

To do this, follow the instructions below
ADJUSTING RECORD VOLUME IN WINDOWS 95/98

Specific details of this vary between different sound cards - see individual card documentation for details. However, here
is a general guide for setting the input volume to maximum.
Bring up the Volume control panel by double-clicking the "Volume" icon at the bottom right of the task bar. (If you don't
have one of these, try re-installing your sound card software.)

Step 1 - Select "Options/Properties" from the menu and select "Adjust volume for recording".
              Check that "Microphone" is selected among "Show the following volume controls".

Step 2 - Click "OK".

Step 3 - Select "Options/Advanced Controls".

Step 4 - Check that Microphone input is selected and set the Microphone volume slider to its maximum.

Step 5 - Select the Microphone "Advanced" button and look for a check box marked "Microphone Gain Control",
              "Microphone Extra Gain", "Input AGC" or something similar. If found, select it.

Step 6 - Click OK and close the advanced controls.

Step 7 - Close the volume control panel

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I have problems with playback using Win.95 or 98.
There are several ways to adjust the volume of your computer, but it's essential that you enable
Automatic Gain Control (AGC).

To do this, follow the instructions below
ADJUSTING RECORD VOLUME IN WINDOWS 95/98

Specific details of this vary between different sound cards - see individual card documentation for details. However, here
is a general guide for setting the input volume to maximum.
Bring up the Volume control panel by double-clicking the "Volume" icon at the bottom right of the task bar. (If you don't
have one of these, try re-installing your sound card software.)

Step 1 - Select "Options/Properties" from the menu and select "Adjust volume for recording".
              Check that "Microphone" is selected among "Show the following volume controls".

Step 2 - Click "OK".

Step 3 - Select "Options/Advanced Controls".

Step 4 - Check that Microphone input is selected and set the Microphone volume slider to its maximum.

Step 5 - Select the Microphone "Advanced" button and look for a check box marked "Microphone Gain Control",
              "Microphone Extra Gain", "Input AGC" or something similar. If found, select it.

Step 6 - Click OK and close the advanced controls.

Step 7 - Close the volume control panel

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MCI error and I'm running Windows XP SP1
If you are running the version of Windows XP that comes pre-installed With Service Pack 1 (SP1) then you may get
errors such as "MCI error - unknown video format".

This is now a Microsoft acknowledged problem due to an omission in this version of Windows. Microsoft have released
a fix for this missing-Indeo-in-XP-SP1 problem.

To resolve this problem, obtain and install the "327979: Recommended Update"
from the Windows Update Web site: http://windowsupdate.microsoft.com/ See http://support.microsoft.com/?kbid=327979
for further information on this problem.

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MCI error and I'm running Windows XP SP2
If you are running Windows XP SP2, please click on the link below and install the update.
This should solve the problem: http://www.eurotalk.com/iv5setup.zip

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MCI error running Windows system other than XP SP1
If you are running versions of Windows other than the version of XP that Comes pre-installed with SP1, and you get
errors such as "MCI error - Unknown video format" or some other message i.e. Media Not Open, then this can be
caused by a variety of problems.

Try the following:
Step 1 - Make sure you are using the latest version of the video drivers for your graphics card - see the
              manufacturer's web site. You should also do the same for your sound card drivers.

Step 2 - Try installing the latest DirectX from: http://www.microsoft.com/windows/directx

Step 3 - Try installing the latest Windows Media Player from: http://www.microsoft.com/windows/mediaplayer

Step 4 - Try uninstalling any third-party DVD players, as these have been known to mess up MPEG1 replay.
               If uninstalling the DVD player fixes the problem, then contact the supplier of the player software for an update.

Step 5 - Certain video editing software, such as some products by Pinnacle, have also been known to cause problems.
               If so, contact the supplier.

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How to install and activate the Natively Writer
1. Click on the following link: https://www.natively.com/download/NativelyWriter.exe
Choose 'Save' and then choose Desktop in the 'Save in' pull-down men u and click on Save. After the process ends, please choose 'Run' and follow the on-screen instructions.

2. Enter your registration code.

3. To check if the Natively Writer is properly working, open a Word document or your Notepad, enter text and click the F2 key on your keyboard. The Natively Writer will then check the text automatically.

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How to install and activate the Natively Translator
1. Click on the following link: https://www.natively.com/download/NativelyTranslator.exe
Choose 'Save' and then choose Desktop in the 'Save in' pull-down menu and click on Save After the process ends, please choose 'Run' and follow the on-screen instructions

2. Enter your registration code.

3. To check if the Natively Translator is properly working, open the Natively Translator, switch to the 'Text Translation' function, enter your text on the upper pane, choose the input and output languages and click on 'Go'. Natively Translator will then translate your text. Please keep this email for your records as it contains an important code that you may need if you encounter a problem or want to reinstall the software.

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My F2 button does not work. What should I do?
1. If you are working with a word processor that is not compatible with Natively Writer, the F2 key will not operate. Please open Notepad or Word, enter text and click on F2. If Natively Writer launches, it means that you will need to try working with a different word processor.

2. Change the function key (F2) and see whether you get a different result. In order to change the function key, please right-click the Natively icon in the system-tray (bottom right of screen next to the clock), choose Settings > Shortcut Keys > switch the function key to F4, F6 or F8 > Save

3. Please check your keyboard to see if you have "F Lock" or "F Mode" button. It is usually located near the top right-hand corner of the keyboard. If you have one, simply press on it once and then try to use Natively Writer again with the F2 function.

4. Check if you are using 32-bit or a 64-bit version computer. If you are using a 64-bit computer please contact our support team for instructions.

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Can I use Natively Writer with the new Windows 7?
YES. Natively Writer is compatible with Windows 2000/NT/XP/Vista/Win7 and Mac OS (online version) If you upgraded your Windows to Win7 and cannot see the Natively Writer buttons or text in the Natively Writer window, please do the following:
1. Open your Internet Explorer browser and go to > Tools > Internet Options > Advanced tab

2. Scroll down to Multimedia section and make sure the "Show Pictures" option is checked.

3. Click the "Restore Advanced Settings" button under the same tab.

4. Close Internet Explorer and launch Natively Writer again.

5. If you still can't see the text or buttons please try to enlarge the Natively Writer window by simply dragging one of the corners. Natively Writer is compatible with Windows 7. However, in Windows 7 64 bit, it works with Office applications only.

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Can I use Natively Writer if I dont have an internet connection?
In order to use Natively Writer you have to be connected to the Internet and there are a few reasons for that: When you click on the Natively Enrichment button, your text is sent to our artificial intelligence server, which searches for logical synonyms and enhancements for your text. Also, we have an extremely large database of words and phrases which is not only too big to be downloaded onto your computer, but which is also being tested, improved and upgraded on a daily basis. Likewise, Natively Writer also has a "reader" incorporated in its software which constantly reads new, professional texts, thus altering Natively Writer and making it better every day.

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How do I use Natively Writer?
To operate Natively Writer, open a word processor such as Word or Notepad, Highlight the text you wish to proofread and click the F2 key on your keyboard. While in the Natively Writer window, corrections will appear above the words. Simply click on the corrections to accept them, or click on the word itself for further options. When you have finished correcting the text, it is advised to click the 'Check' button, so that the program will check the text once more with the changes. To conclude the session and replace the original text with the corrected one, click 'Apply'.

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How do I use the Natively Writer dictionary?
If you purchased the dictionary, you may launch it by right-clicking the Natively Writer icon on the system tray (near the computer clock) and choose Dictionary. By default, the Dictionary operates when highlighting a word > Shift + Right Click. You can choose your own shortcut key for the Dictionary by right clicking the Natively Writer icon on the system tray (near the computer clock) > Settings > Shortcut Keys > Choose your favorite combination.

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What are the minimum requirements my computer needs to have so I can install Natively Writer?
Operating systems: Windows 2000/NT/XP/Vista/Win7, Mac OS
MS Office 2000 or higher: Word, Access, Wordpad, Notepad, Word Perfect, Outlook, Outlook Express
Browsers: Internet Explorer 6.0 and 7.0, Firefox 2.0 and above, Safari MacOS x10.4 Tiger and above
Recommended system requirements:
Processor - Pentium 4 or above.
RAM - 1GB or higher. (Could work with 256MB but not recommended)

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